Shipping policy

Shipping Policy

Our Custom Manufacturing Process

At Overland Designs, every product is custom-made to your specifications. This process involves manufacturing and, in some cases, sourcing specific components from various dealers. Our shipping timelines reflect this custom work.

By placing an order on overlanddesigns.com, you are agreeing to the terms outlined in this shipping policy and our Refund Policy.

1. Order Processing & Manufacturing Time

  • Standard Processing: Please allow 1-10 business days for your order to be processed and manufactured.
  • Component Sourcing: Some components (such as pre-wrapped trim panels) are not stocked in-house and must be sourced from our dealer network. This can add up to 10 additional business days to the processing time. We will notify you if a significant delay is expected.

2. Estimated Shipping & Transit Times

Once your order is manufactured, it is handed off to the shipping carrier. The estimated transit times are:

  • USA (Continental): 1-7 business days
  • International: 5-30 business days

Please note that these timelines are estimates provided by the carriers. Delays caused by the carrier, weather events, customs processing, or other factors outside of our control are not grounds for a refund or order cancellation.

3. Lost, Stolen, or Damaged Packages

Once an order is handed over to the shipping carrier, Overland Designs is no longer liable for the package.

  • Claims: If your package is lost in transit or arrives damaged, the responsibility for filing an insurance claim lies with you (the customer) and the shipping carrier. We will provide any necessary documentation from our end to assist with your claim.
  • Replacements: A replacement for a lost or damaged order will only be sent after the shipping carrier has formally approved and paid out the insurance claim. No replacements will be sent until this official resolution is achieved.
  • No Refunds: As stated in our Refund Policy, we do not, under any circumstances, issue refunds for orders that are lost, stolen, or damaged by a shipping carrier.

International Shipping

4. Customer's Responsibility for Import Fees

The recipient (customer) is solely responsible for all import charges, including customs, duties, VAT, and any carrier-specific brokerage or handling fees. These fees are not included in our product price or shipping cost.

These charges are levied by your country's customs office, and the shipping carrier (e.g., UPS, FedEx, DHL) will not deliver your package until these fees are paid. We have no control over these charges and cannot predict what they may be. We strongly advise you to check with your country's customs office for an estimate of these charges before placing your order.

5. Refused Shipments (Non-Payment of Fees)

If a shipment is refused by the customer—including a refusal or failure to pay any required import fees—the order will NOT be refunded.

By placing an order with us, you are agreeing to pay all applicable import fees. Failure to pay these fees is considered a "refused delivery" and a breach of this agreement.

6. Consequences of a Refused Shipment

If a package is refused and returned to us, you (the customer) will be held responsible for all associated costs, including:

  • The original shipping cost (non-refundable).
  • The full cost of the return shipping.
  • Any and all import fees, duties, and brokerage charges that are billed to Overland Designs upon the return of the package.

These costs will be deducted from any potential merchandise credit. In most cases, these combined costs will exceed the value of the order, and no refund or credit will be issued. To have the item re-shipped, you must first pay all of the above fees plus a new shipping charge.

7. Final Sale Policy for Custom Items

All of our products are custom-made to order. As such, all sales are FINAL. Please review our Refund Policy. A customer's refusal to pay import fees does not make a custom, final-sale item eligible for a refund.