Refund policy

We have strict NO return/refund policy. Which means that once an order has been placed, you may NOT cancel your order for a refund, exchange, or store credit.

If we find out an item is completely out of stock from our parts manufacturers, we will contact you for options on how to proceed. 

Damages and issues

Please inspect your order immediately upon receiving and contact us if the item is defective, damaged, missing or if you receive the wrong item, so that we can evaluate the issue and provide a solution. No refunds will be given for damage/fitment issues, only replacements.

Please contact us immediately for any damage/order issue at sales@overlanddesigns.com 

You will need to submit any damage or fitment issues to us within 10 days upon receiving otherwise we will not be able to help.

If an item is lost or damaged by a shipping carrier. We are not able to file a claim directly, you will have to initiate the claim or we will have to submit a claim through Shopify. Only after the claim has been approved from Shopify, or you have received a payment from the shipping carrier will we work with you to replace the lost/damaged item(s). No replacements will be sent until such resolution has been achieved. 

We do NOT, under any circumstances refund your order cost for lost, stolen, or damaged packages from USPS, UPS, DHL or FedEx. 

Please do not place an order with us unless these polices are completely understood.